'Post-purchase AI transforms retention from a defensive play into a systematic growth engine.'
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Petya Dolaptchieva
VP OF GLOBAL CLIENT SUCCESS & STRATEGY
Petya Dolaptchieva is a strategic, globally-minded client success leader with over a decade of experience driving engagement, growth, and long-term value across complex B2B ecosystems.
As INFUSE’s VP of Global Client Success and Strategy, Petya draws on deep expertise in account strategy and client partnerships to enable teams worldwide. She works closely with clients and partners to enable them to realise meaningful outcomes and lasting value from every engagement.
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'Each stakeholder researches independently with different priorities. Teams that deliver relevant, personalised 1to1 content across channels build trust with the whole buying group and accelerate deal velocity.'
'Client success proves the ROI that buyers doubted during evaluation, turning skeptics into champions.'
